Prior to this feature, there was no way to message a specific participant directly from the participant activity table.

Direct Notifications allows researchers to send a Push Notification, SMS or automated Phone Call to one or more participant(s) right from the participant activity table.

Researchers can use this feature to send targeted notifications to participants who may require additional reminders or direction to improve research outcomes.

How The Feature Works

Step 1 - Select Participants

From the Participant Activity Table, select the participants you wish to send a direct notification to and click the ‘Send Direct Notification’ button to launch the Direct Notification Settings Modal

Screen Shot: Research Portal - Participant Activity Table - Send Participant Direct Notification

Step 2 - Select Notification Type

Use the dropdown to select the type of Notification to send. Options include Push Notification, SMS or Phone Call

Screen Shot: Research Portal - Participant Activity Table - Direct Notification Type

Step 3 - Send A Push Notification

To send a Push Notification to the participant, simply add a Notification Title (displayed as top of the banner in bold) and the messsage text to the Notification Text field. Click the ‘Send Notification’ button to send immediately.

Screen Shot: Research Portal - Participant Activity Table - Send Push Notification

Step 4 - Send an SMS (Text Message)

To send an SMS to the participant, simply add the message text to the SMS Message field. Click the ‘Send Notification’ button to send immediately.

Screen Shot: Research Portal - Participant Activity Table - Send SMS

Step 5 - Send an automated Phone Call

To send an automated Phone Call to the participant, simply add the message you would like the automated attendant to deliver to the Phone Message field. Click the ‘Send Notification’ button to send immediately.

 Screen Shot: Research Portal - Participant Activity Table - Send Phone Call 

Use Cases

Study Updates

Our users are using this feature to send in-app study updates and motivational messages to participants.

Direct notifications is opening up new opportunities to communicate with participants and provide engaging content.

Additional Reminders

Some participants require additional reminders beyond what a specific trigger may be programmed to deliver. Researchers who notice a participant may be nearing a trigger expiry can use direct notificaitons to gently remind the participant to complete the survey.

Direct notifications is significantly reducing data loss amongst participants who are general less-compliant overall.