This is the support knowledge base for the MetricWire platform. It contains helpful hints, tips, how-to's, and troubleshooting articles for the entire platform. Before submitting a support ticket, it is best to search through the knowledge base to see if your issue can be readily resolved.

Please follow these steps when encountering a problem within the platform:

• Navigate through the support topics to see if your issue is listed
  • There are many sub-sections that are organized under each topic, be sure to click each topic to uncover its associated sub-section
    
    
• Use the search bar to quickly uncover articles that can solve your issue, but the information within may not be highlighted in the article title
  • Be sure to check the bottom of the article for related topics and posts
    
    
• If you cannot find what you are looking for within the support articles, feel free to send us a message at support@metricwire.com
  • Be sure to fill out the email thoroughly as it will help us resolve your issue faster! Be sure to include:
    • Name, Name of Study/Survey, Participant id/email (if applicable) and an accurate description of the problem.
      
      
• If you find information that is out of date or incorrect please don't hesitate to let us know!